CANCELLATIONS AND REFUNDS

• Return can be made under wrong product delivery, manufacturing defect, defective product delivered and physical damage.
• In order to avail any kind of return facility, make sure you make a video of the product while opening the packet and within 48 hours of the delivery.
• For eg. If you claim that your packet is opened while in shipped state or you receive a broken product, defective item or open packet, you need to make a video while receiving the packet from the deliveryman and while you are opening the packet so that we can show/claim/prove it to the courier company or the vendor for the loss you have suffered.
• In case you are unable to make a video while receiving the packet or while opening the packet, it becomes very difficult to judge as when and where the product has been mishandled. (Can be manufacturer who sent the defective product or the courier company mishandled the package or maybe the customer who received the packet properly and mishandled the product at their own end).
• So, Without video, under any circumstances, macdownsystem will not attend/entertain any kind of return requests.
Product Criterias
• All products are covered under warranty from their respective manufacturers or distributor or service centers. macdownsystem is nowhere liable for any kind of warranty for any product under any circumstances. macdownsystem is merely a shopping platform for the manufacturers to their respective items.
• Return policy varies from different manufacturers, products, companies, offers.
• We request you to please read the article and specification for the product before ordering.

How do I cancel my order?

If you wish to cancel an order, please contact our Customer Support team by email admin@macdownsystem.com let us know the reason for it. (Please quote your order number when calling)
(a) Our Subject Matter Experts will review the reason for your cancellation request and try to resolve the objective if possible.
(b) If you still do not wish to continue with your order, we’ll cancel it without any further delay.
(c) Once the order is cancelled, a confirmation email will be sent to your registered email ID.

How long will it take to process a cancellation request?

 Once we receive a cancellation request, it will take a maximum of 48 hours to cancel the order and depends on the day and time the order       was placed.
For e.g.:-
(a) If the cancellation is requested on the same day before 6.30 pm, the order is cancelled on the same day and refund initiated.
(b) if the cancellation is requested after 6.30pm, the order will be cancelled the next day and refund requested the same day.
(c) If the cancellation is requested on weekends (i.e. Saturday/ Sunday) or on public holidays the order will be cancelled on the next working day and refund requested accordingly.
(d) In case your order has been “Shipped”, we may take your cancellation request; however, we shall be able to process refund once we receive the cancelled items back from the courier. In this case courier charges (both shipping and return) to be Bourne by the customer.

You will be notified of the timeframe and charges (if applicable by the customer service rep).

·       Why did macdownsystem cancel my order?

·         Your order can be cancelled due to any of the below reasons:
·         Technical issues related to pricing information.
·         Non-availability of the product(s).
·         Payment problem identified by Fraud Detection Department.

Note:  We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.

How will I get a refund for the order I cancelled or returned?

·         Once the resolution is set for refund, we will soon move ahead with the refund.
·         Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details.
·         If you opt for store credit as a refund, it will take 1-2 working days. You can use the amount for future purchases with us.
·         However, if you opt for having the money transferred back to the source of transaction, while we process the refund immediately and notify your bank, it usually takes up to 7-10 business days for your bank to process the refund and the same to reflect in your account. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.

I’ve still not received the refund in my bank account. Why?

(a) If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organizations for the same. Please note it normally takes 7-10 working days and will show in your next statement
(b) Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.