We, at macdownsystem.com promises ‘No Anxiety Shipping’ for all the products that you order. We ensure this by bringing together critical elements of shipment such as Packaging, Timely Delivery, Order Status Updates and Support from our trusted Logistics Partners. So once you have placed an order, be rest assured as we will look after everything. Also, timely delivery of the order is our utmost priority however; actual delivery depends upon availability of the product with the merchants, your shipping address, etc. We have collaborated with top Courier and Logistics Partners to assure that you receive your order on time. Each order is usually processed within 48 hours and we update you at every step, i.e. when the order is placed, processed, shipped, and delivered. If you have any questions during the process, feel free to reach our customer support.

1. How long does it take to deliver the product after it has been dispatched?

It usually takes between 5 to 10 days to deliver the order after it has been dispatched. This varies depending upon your and merchant’s location. We will notify you on your registered contact details via Email / SMS with the tracking number and courier/delivery partner details, once the order has been dispatched. In case a merchant is unable to fulfill the order on time, we will transfer the order to another merchant. If the order still can’t be fulfilled, the same will be cancelled and your refund will be processed. The refund would be credited to your account within 2 weeks after the order is cancelled.

2. How much do you charge for shipping the products?

The shipping cost, if applicable, is mentioned on the product page. The amount that you pay while placing the order at macdownsystem.com would include the product and courier charges. For Cash on Delivery (COD) orders, the amount to be paid is mentioned on the package. It is the same price that is displayed while placing the order. You are not required to pay any extra amount at the time of receiving the COD order. However, some states levy Octroi charges, which we pay to courier/delivery partners. In rare circumstances, if you may have to pay these, please send us a scanned copy of the receipt and we will refund the amount in Note: In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us at www.macdownsystem.com. We will follow up with the courier partner and notify you at the earliest possible. He form of Coupons or Reward points.

3.My order is out for delivery, but has not reached?

If the status is marked as “OUT FOR DELIVERY”, and is not delivered to you in next 24 hours, kindly check with the courier company or contact us at www.macdownsystem.com . We wil follow up with the courier partner until your order is delivered

4. What do I do if my product is delivered at the wrong address?

Note: In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us at www.macdownsystem.com. We will follow up with the courier partner and notify you at the earliest possible.

5. Why is my order not delivered within the expected delivery date?

There could be a delay depending upon your shipping address, merchant’s location, courier services and unfavorable climatic conditions. You can track your shipment from the courier company’s website, using the tracking number sent to you on your registered Email/Contact number. If there’s no update in shipment, please wait for 48 hours. Else, get in touch with our customer support team 

6. Why have I received partial order?

Since your products may be shipped from different merchants, orders with multiple products and different delivery timelines will be delivered to you separately.

7. Why does delivery time for the same product vary from seller to seller?

The number of days could vary depending upon your shipping address and seller’s location.

8. Why is delivery time different for different products?

The delivery time varies depending upon the following factors:
•  Your Shipping Address
•  Merchant’s Location
•  Size of Consignment

9. I am unable to track my shipment. What should I do?

Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes up to 48 hours for the tracking number to get updated. However, the shipment is on its way to its destination. If you have recently received the shipment details, we would recommend you to wait and try tracking on the website after some time. If the tracking number is still not updated, please get in touch with us at admin@macdownsystem.com

10. The Courier Company’s message is inconsistent.

We use services of some of the industry’s best courier/delivery companies for delivering your orders. However, if you suspect that the courier company’s message is inconsistent, please drop us a message at admin@macdownsystem.com Under such incidents, we abide by no-compromise policies with the courier companies.

11. What is RTO?

Return To Origin’ or RTO means that the courier company tried to deliver the order at your address but could not deliver the same due to any of the following reasons:
•  You were not available to receive the order.
•  Your location was out of delivery area of the courier.
•  Payment was not ready with you at the time of delivery.
•  Your address was not traceable.

12. What happens after an RTO is received by macdownsystem ?

•  If it is a Cash On Delivery Order, the product will be returned to the merchant.
•  If it is a Prepaid Order, we will refund the amount to your bank account.
RETURN POLICY
Email us the images/video with your order id and issue you are facing to admin@macdownsystem.com
(Note – Max Attachment Size Limit 4MB)

1.I want to return a damage/faulty product how do i proceed?  

• Click clear images/video of the product showing damages.
• Email us the images/video with your order id and issue you are facing to admin@macdownsystem.com
• Explain the exact detail of the damage/defect and the status of the package that you received.
• The complaint and the images should be sent to us within 24 hours of the delivery. Failing to do so, we will not be able to serve the claim for you.
• If necessary, we will arrange a pickup of the product through our logistic partner. If we are unable to do so, we will request you to send the product back to us.
• Once the product reaches us, our Quality Analysts will evaluate your returned product to ensure adherence to our Returns Guidelines (bold and anchor link to return Guidelines).

2. All products sold on macdownsystem.com are brand new except the refurbished products. We offer easy replacement for all products sold on macdownsystem.com, under certain conditions, mentioned below: 

• In case of any manufacturing defect, customers may notify us within 24 hours from the delivery. However, in case of transit damages, the issue has to be reported within 24 hours. After which we may not be able to accept the complaint.
• We may ask you to share the images/video of the product and the internal & external packaging material.
• Once we agree to replace, then we will replace the defective/damaged product with a brand new product at no extra cost.
• Macdownsystem.com will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is Out of Stock or Discontinued by the manufacturer.
• Damages due to normal wear and tear and negligence on part of the customer is not returnable at all.

3. Following are the terms and conditions for return/replacement: 

• Products must be in their original condition.
• Brand packaging should be intact. Do not paste anything or use any adhesive based tape on the original packaging. If needed, you may put it in a plastic bag and then stick over it.
• Replacements will be made basis availability of that product on the website.
• Brand’s policy shall apply for specific branded product. We source branded products and these products are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same.

CANCELLATIONS AND REFUNDS

• Return can be made under wrong product delivery, manufacturing defect, defective product delivered and physical damage.
• In order to avail any kind of return facility, make sure you make a video of the product while opening the packet and within 48 hours of the delivery.
• For eg. If you claim that your packet is opened while in shipped state or you receive a broken product, defective item or open packet, you need to make a video while receiving the packet from the deliveryman and while you are opening the packet so that we can show/claim/prove it to the courier company or the vendor for the loss you have suffered.
• In case you are unable to make a video while receiving the packet or while opening the packet, it becomes very difficult to judge as when and where the product has been mishandled. (Can be manufacturer who sent the defective product or the courier company mishandled the package or maybe the customer who received the packet properly and mishandled the product at their own end).
• So, Without video, under any circumstances, macdownsystem  will not attend/entertain any kind of return requests.
Product Criterias
• All products are covered under warranty from their respective manufacturers or distributor or service centers. macdownsystem is nowhere liable for any kind of warranty for any product under any circumstances. macdownsystem is merely a shopping platform for the manufacturers to their respective items.
• Return policy varies from different manufacturers, products, companies, offers.
• We request you to please read the article and specification for the product before ordering.

How do I cancel my order?

If you wish to cancel an order, please contact our Customer Support team by email (admin@macdownsystem.com) let us know the reason for it.
(a) Our Subject Matter Experts will review the reason for your cancellation request and try to resolve the objective if possible.
(b) If you still do not wish to continue with your order, we’ll cancel it without any further delay.
(c) Once the order is cancelled, a confirmation email will be sent to your registered email ID.

How long will it take to process a cancellation request?

 Once we receive a cancellation request, it will take a maximum of 48 hours to cancel the order and depends on the day and time the order was placed.
For e.g.:-
(a) If the cancellation is requested on the same day before 6.30 pm, the order is cancelled on the same day and refund initiated.
(b) if the cancellation is requested after 6.30pm, the order will be cancelled the next day and refund requested the same day.
(c) If the cancellation is requested on weekends (i.e. Saturday/ Sunday) or on public holidays the order will be cancelled on the next working day and refund requested accordingly.
(d) In case your order has been “Shipped”, we may take your cancellation request; however, we shall be able to process refund once we receive the cancelled items back from the courier. In this case courier charges( both shipping and return) to be Bourne by the customer.

You will be notified of the timeframe and charges (if applicable by the customer service rep).

Why did macdownsystem cancel my order?

·         Your order can be cancelled due to any of the below reasons:
·         Technical issues related to pricing information.
·         Non-availability of the product(s).
·         Payment problem identified by Fraud Detection Department.

Note:  We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.

How will I get a refund for the order I cancelled or returned?

·         Once the resolution is set for refund, we will soon move ahead with the refund.
·         Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details.
·         If you opt for store credit as a refund, it will take 1-2 working days. You can use the amount for future purchases with us.
·         However, if you opt for having the money transferred back to the source of transaction, while we process the refund immediately and notify your bank, it usually takes up to 7-10 business days for your bank to process the refund and the same to reflect in your account. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.

I’ve still not received the refund in my bank account. Why?

(a) If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organizations for the same. Please note it normally takes 7-10 working days and will show in your next statement
(b) Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.