I want to return a damage/faulty product how do i proceed?  

• Click clear images/video of the product showing damages.
• Email us the images/video with your order id and issue you are facing to admin@macdownsystem.com 
• Explain the exact detail of the damage/defect and the status of the package that you received.
• The complaint and the images should be sent to us within 24 hours of the delivery. Failing to do so, we will not be able to serve the claim for you.
• If necessary, we will arrange a pickup of the product through our logistic partner. If we are unable to do so, we will request you to send the product back to us.
• Once the product reaches us, our Quality Analysts will evaluate your returned product to ensure adherence to our Returns Guidelines (bold and anchor link to return Guidelines).

All products sold on macdownsystem.com are brand new except the refurbished products. We offer easy replacement for all products sold on macdownsystem.com, under certain conditions, mentioned below: 

• In case of any manufacturing defect, customers may notify us within 24 hours from the delivery. However, in case of transit damages, the issue has to be reported within 24 hours. After which we may not be able to accept the complaint.
• We may ask you to share the images/video of the product and the internal & external packaging material.
• Once we agree to replace, then we will replace the defective/damaged product with a brand new product at no extra cost.
• macdownsystem.com will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is Out of Stock or Discontinued by the manufacturer.
• Damages due to normal wear & tear and negligence on part of the customer is not returnable at all.

Following are the terms and conditions for return/replacement: 

• Products must be in their original condition.
• Brand packaging should be intact. Do not paste anything or use any adhesive based tape on the original packaging. If needed, you may put it in a plastic bag and then stick over it.
• Replacements will be made basis availability of that product on the website.
• Brand’s policy shall apply for specific branded product. We source branded products and these products are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same.